We value our customers. We love building software as well as solving problems our customers face. As such, we are always happy to help whenever needed.

Support Channels

You can submit a request through our support systems:

Response Time

We aim to respond to your queries as a soon as possible. That usually means within few hours. Sometimes it might take little longer and you should expect response by 2-4 business days.

Business Hours

Our business hours are Monday – Friday, 9:00 – 17:00 CET/CEST. Bitwelt Software is closed on major German Holidays.

Support includes:

  • Installation and licensing of our products

  • troubleshooting problems with our apps

  • upgrading and bug fixes

Support does not include:

  • product training

  • non-valid and non-current license or inactive subscription

  • non-Bitwelt apps

  • Confluence/Jira issues

  • Confluence/Jira versions that are no longer supported by the Bitwelt apps

  • client configurations that are not supported by the Confluence/Jira versions

  • beta or development releases.

Bug fix policy

Fixes are not back ported to previous versions due to:

  • changes to an API requirement

  • risk, complexity liability issues

  • code change due to third party add-ons