We value our customers. We love building software as well as solving problems our customers face. As such, we are always happy to help whenever needed.
You can submit a request through our support systems:
We aim to respond to your queries as a soon as possible. That usually means within few hours. Sometimes it might take little longer and you should expect response by 2-4 business days.
Our business hours are Monday – Friday, 9:00 – 17:00 CET/CEST. Bitwelt Software is closed on major German Holidays.
Installation and licensing of our products
troubleshooting problems with our apps
upgrading and bug fixes
Support does not include:
non-valid and non-current license or inactive subscription
Confluence/Jira versions that are no longer supported by the Bitwelt apps
client configurations that are not supported by the Confluence/Jira versions
beta or development releases.
Bug fix policy
Fixes are not back ported to previous versions due to:
changes to an API requirement
risk, complexity liability issues
code change due to third party add-ons